{"id":6467,"date":"2024-05-28T14:04:44","date_gmt":"2024-05-28T18:04:44","guid":{"rendered":"https:\/\/www.pertinencemedia.com\/?p=6467"},"modified":"2024-05-28T14:17:50","modified_gmt":"2024-05-28T18:17:50","slug":"ai-analytics-and-reporting-in-crm","status":"publish","type":"post","link":"https:\/\/www.pertinencemedia.com\/en\/blog\/ai-analytics-and-reporting-in-crm\/","title":{"rendered":"AI, Analytics, and Reporting in CRM"},"content":{"rendered":"\n<p>CRM analytics capability has evolved dramatically with the integration of artificial intelligence (AI); let&#8217;s explore how leading platforms like Klaviyo and HubSpot are leveraging AI to revolutionize your data analytics and reporting&#8230;<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-medium-font-size\"><strong>KLAVIYO<\/strong><\/h2>\n\n\n\n<p><strong><strong>Klaviyo: AI at the service of personalization\u00a0<\/strong><\/strong><\/p>\n\n\n\n<p>Klaviyo, a highly useful B2C CRM specializing in e-mail marketing, excels in the utilization of AI for campaign personalization. Thanks to advanced algorithms, the platform analyzes users&#8217; past behavior to predict their future actions. This allows tailor-made campaigns to be created, boosting engagement and conversions.<\/p>\n\n\n\n<p><strong><strong>How does AI-driven personalization affect campaigns?<\/strong><\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img fetchpriority=\"high\" decoding=\"async\" width=\"798\" height=\"330\" src=\"https:\/\/www.pertinencemedia.com\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-10-201726.png\" alt=\"\" class=\"wp-image-6468\" style=\"width:634px;height:auto\" srcset=\"https:\/\/www.pertinencemedia.com\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-10-201726.png 798w, https:\/\/www.pertinencemedia.com\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-10-201726-300x124.png 300w, https:\/\/www.pertinencemedia.com\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-10-201726-768x318.png 768w\" sizes=\"(max-width: 798px) 100vw, 798px\" \/><\/figure>\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" width=\"819\" height=\"464\" src=\"https:\/\/www.pertinencemedia.com\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-10-184650.png\" alt=\"\" class=\"wp-image-6449\" style=\"width:499px;height:auto\" srcset=\"https:\/\/www.pertinencemedia.com\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-10-184650.png 819w, https:\/\/www.pertinencemedia.com\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-10-184650-300x170.png 300w, https:\/\/www.pertinencemedia.com\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-10-184650-768x435.png 768w\" sizes=\"(max-width: 819px) 100vw, 819px\" \/><\/figure>\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" width=\"787\" height=\"545\" src=\"https:\/\/www.pertinencemedia.com\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-10-184835.png\" alt=\"\" class=\"wp-image-6451\" style=\"width:485px;height:auto\" srcset=\"https:\/\/www.pertinencemedia.com\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-10-184835.png 787w, https:\/\/www.pertinencemedia.com\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-10-184835-300x208.png 300w, https:\/\/www.pertinencemedia.com\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-10-184835-768x532.png 768w\" sizes=\"(max-width: 787px) 100vw, 787px\" \/><\/figure>\n<\/div>\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong><strong>Predictive analytics for a better understanding of the customer journey<\/strong><\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"842\" height=\"413\" src=\"https:\/\/www.pertinencemedia.com\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-10-185009.png\" alt=\"\" class=\"wp-image-6453\" style=\"width:584px;height:auto\" srcset=\"https:\/\/www.pertinencemedia.com\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-10-185009.png 842w, https:\/\/www.pertinencemedia.com\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-10-185009-300x147.png 300w, https:\/\/www.pertinencemedia.com\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-10-185009-768x377.png 768w\" sizes=\"(max-width: 842px) 100vw, 842px\" \/><\/figure>\n<\/div>\n\n\n<p>Klaviyo&#8217;s predictive analytics use AI to anticipate customer behavior. By analyzing data in real time, the platform identifies future behavioral trends, enabling companies to quickly adjust their marketing strategies.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"791\" height=\"619\" src=\"https:\/\/www.pertinencemedia.com\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-10-202131.png\" alt=\"\" class=\"wp-image-6470\" style=\"width:618px;height:auto\" srcset=\"https:\/\/www.pertinencemedia.com\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-10-202131.png 791w, https:\/\/www.pertinencemedia.com\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-10-202131-300x235.png 300w, https:\/\/www.pertinencemedia.com\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-10-202131-768x601.png 768w\" sizes=\"(max-width: 791px) 100vw, 791px\" \/><\/figure>\n<\/div>\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-medium-font-size\"><strong>HUBSPOT<\/strong><\/h2>\n\n\n\n<p><strong><strong>HubSpot: A Complete Approach Powered by AI<\/strong><\/strong><\/p>\n\n\n\n<p>HubSpot, a CRM particularly suited for B2B, leverages AI to provide a comprehensive view of customer engagement. Through advanced analytics, the platform identifies crucial interactions across the customer journey, enabling seamless tracking from prospect to customer.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"793\" height=\"371\" src=\"https:\/\/www.pertinencemedia.com\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-10-211459.png\" alt=\"\" class=\"wp-image-6472\" style=\"width:620px;height:auto\" srcset=\"https:\/\/www.pertinencemedia.com\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-10-211459.png 793w, https:\/\/www.pertinencemedia.com\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-10-211459-300x140.png 300w, https:\/\/www.pertinencemedia.com\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-10-211459-768x359.png 768w\" sizes=\"(max-width: 793px) 100vw, 793px\" \/><\/figure>\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"917\" height=\"388\" src=\"https:\/\/www.pertinencemedia.com\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-10-185653.png\" alt=\"\" class=\"wp-image-6459\" style=\"width:628px;height:auto\" srcset=\"https:\/\/www.pertinencemedia.com\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-10-185653.png 917w, https:\/\/www.pertinencemedia.com\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-10-185653-300x127.png 300w, https:\/\/www.pertinencemedia.com\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-10-185653-768x325.png 768w\" sizes=\"(max-width: 917px) 100vw, 917px\" \/><\/figure>\n<\/div>\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong><strong>Automated reporting for informed decisions<\/strong><\/strong><\/p>\n\n\n\n<p>HubSpot&#8217;s reporting tools, powered by artificial intelligence, greatly simplify data collection and analysis. These reports deliver relevant information instantly, enabling you to make informed decisions and adjust your strategy in real time.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"825\" height=\"358\" src=\"https:\/\/www.pertinencemedia.com\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-10-185953.png\" alt=\"\" class=\"wp-image-6461\" style=\"width:602px;height:auto\" srcset=\"https:\/\/www.pertinencemedia.com\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-10-185953.png 825w, https:\/\/www.pertinencemedia.com\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-10-185953-300x130.png 300w, https:\/\/www.pertinencemedia.com\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-10-185953-768x333.png 768w\" sizes=\"(max-width: 825px) 100vw, 825px\" \/><\/figure>\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"793\" height=\"312\" src=\"https:\/\/www.pertinencemedia.com\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-10-211806.png\" alt=\"\" class=\"wp-image-6474\" style=\"width:606px;height:auto\" srcset=\"https:\/\/www.pertinencemedia.com\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-10-211806.png 793w, https:\/\/www.pertinencemedia.com\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-10-211806-300x118.png 300w, https:\/\/www.pertinencemedia.com\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-10-211806-768x302.png 768w\" sizes=\"(max-width: 793px) 100vw, 793px\" \/><\/figure>\n<\/div>\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>In conclusion, the integration of AI into CRMs, with examples such as Klaviyo and HubSpot, is opening up new perspectives in analytics and reporting. Companies can now anticipate customer needs, personalize their interactions, and optimize their campaigns through precise insights.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>CRM analytics capability has evolved dramatically with the integration of artificial intelligence (AI); let&#8217;s explore how leading platforms like Klaviyo and HubSpot are leveraging AI to revolutionize your data analytics and reporting&#8230; KLAVIYO Klaviyo: AI at the service of personalization\u00a0 Klaviyo, a highly useful B2C CRM specializing in e-mail marketing, excels in the utilization of [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":6466,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"0","ocean_second_sidebar":"0","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"0","ocean_custom_header_template":"0","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"0","ocean_menu_typo_font_family":"0","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"0","osh_disable_topbar_sticky":"default","osh_disable_header_sticky":"default","osh_sticky_header_style":"default","osh_sticky_header_effect":"","osh_custom_sticky_logo":0,"osh_custom_retina_sticky_logo":0,"osh_custom_sticky_logo_height":0,"osh_background_color":"","osh_links_color":"","osh_links_hover_color":"","osh_links_active_color":"","osh_links_bg_color":"","osh_links_hover_bg_color":"","osh_links_active_bg_color":"","osh_menu_social_links_color":"","osh_menu_social_hover_links_color":"","ocean_post_oembed":"","ocean_post_self_hosted_media":"","ocean_post_video_embed":"","ocean_link_format":"","ocean_link_format_target":"self","ocean_quote_format":"","ocean_quote_format_link":"post","ocean_gallery_link_images":"off","ocean_gallery_id":[],"footnotes":""},"categories":[463,470],"tags":[],"ppma_author":[537],"class_list":["post-6467","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-marketing","category-email-marketing","entry","has-media"],"yoast_head":"<!-- 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